According to its customer service statement, the U.S. State Department expects you, the visa applicant, to:
1. Plan your travel and visa application as far in advance as possible.
2. Complete your application fully and accurately.
3. Be forthcoming about your purpose and plans.
4. Prepare for your interview by being able to clearly and concisely describe your intentions.
To see what the State Department promises in return, read the customer service statement.
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